Client Meetings
Good client meetings are the key to an effective client relationship, especially the initial meetings during which the aim is to establish the client’s needs and expectations and to explore the proposed goals for the coaching programme. During the initial meetings, High Growth Enterprise Coaches should aim to explore the client’s key issues, goals and expectations.
There are three key questions that need to be answered by the end of the initial meetings enabling the drafting of a proposal setting out the design of a coaching programme:
- What are the client’s problems, challenges, issues and needs?
- What are the client’s expectations of the High Growth Enterprise Coach in terms of the role to be performed and the proposed goals and outcomes they expect to be achieved?
- What added value can the High Growth Enterprise Coach realistically deliver to the client?
By the end of the initial meetings, it is imperative that both the High Growth Enterprise Coach and the client understand and agree the key issues, expectations of each other and the next step. It is good practice for the High Growth Enterprise Coach to confirm in writing the agreed actions and therefore it is important that accurate and comprehensive notes are kept of the meetings.
Although important skills at any stage of the High Growth Enterprise Coaching process, the use of active listening, questioning strategies and techniques such as summarising are particularly important during the initial meetings. The need to build rapport is also imperative in order for the High Growth Enterprise Coach to be able to ask quite direct and challenging questions in order to gather critical information.
Plan for initial client meetings
REFER TO YOUR ACTIVITY WORKBOOK AND SOLVE ACTIVITY 2 IN THE LJ4 SECTION.
Click on the lesson title under the “Next” button below to access the following lesson.