https://www.ted.com/talks/julian_treasure_5_ways_to_listen_better
In our louder and louder world, says sound expert Julian Treasure, “We are losing our listening.” In this short, fascinating talk, Treasure shares five ways to re-tune your ears for conscious listening — to other people and the world around you.
Course Features
- Lectures 40
- Quizzes 3
- Duration 16 hours
- Students 10
- Assessments Yes
-
Strategies for Building Rapport
- Aim and Objectives
- What is Rapport?
- Why Build Rapport
- Pacing
- Matching Client Behaviour
- Matching in Action
- Building Rapport Using Environmental Factors
- Building Rapport through Capability Factors
- Building Rapport through Verbal and Non Verbal Behaviour
- Matching Language
- Matching Metaphors
- Matching Through Non-Verbal Communication
- Building Rapport through Identity
- Summary
- Compendium of Tools
- Self Test Quiz
- Bibliography
-
Client Dialogue
-
Feedback
-
Active Listening
