Curriculum
- 4 Sections
- 40 Lessons
- Lifetime
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- Strategies for Building Rapport17
- 2.1Aim and Objectives
- 2.2What is Rapport?
- 2.3Why Build Rapport
- 2.4Pacing
- 2.5Matching Client Behaviour
- 2.6Matching in Action
- 2.7Building Rapport Using Environmental Factors
- 2.8Building Rapport through Capability Factors
- 2.9Building Rapport through Verbal and Non Verbal Behaviour
- 2.10Matching Language
- 2.11Matching Metaphors
- 2.12Matching Through Non-Verbal Communication
- 2.13Building Rapport through Identity
- 2.14Summary
- 2.15Compendium of Tools
- 2.16Self Test Quiz10 Minutes3 Questions
- 2.17Bibliography
- Client Dialogue7
- Feedback7
- Active Listening12
- 5.1Aim and Objectives
- 5.2Active Listening
- 5.3Qualities of Effective Listeners
- 5.4Barriers to Effective Listening
- 5.5Top Tips
- 5.6Levels of Listening
- 5.7Techniques to Support Active Listening
- 5.8Introduction to Note Taking
- 5.9Guidance on Taking Notes
- 5.10Summary
- 5.11Compendium of Tools
- 5.12Self Test Quiz10 Minutes1 Question
Self Test Quiz
Compendium of Tools
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