Client Dialogue
High Growth Enterprise Coaches manage client dialogue to generate understanding, insight and decision making
High Growth Enterprise Coaches facilitate forward focused discussions leading to the achievement of positive outcomes for clients.
High Growth Enterprise Coaches:
- Manage the development and progression of client dialogue
- Use a range of techniques and tools during client dialogue
- Use client dialogue to explore and re-frame issues, and to challenge client thinking
- Stimulate debate and reflection during client dialogue
- Facilitate a forward focused conclusion to client dialogue
Conversation and Dialogue
A conversation is the spoken exchange of thoughts, opinions, and feelings between two or more people. Whilst dialogue is a form of conversation, in the context of coaching it is much more focused on the exploration of ideas, meaning and action.
The root of the word dialogue stems from the Greek words ‘dia’ and ‘logos’, with ‘dia’ meaning ‘through’ and ‘logos’ meaning ‘word’ or ‘meaning’ (Isaacs, 1999). Dialogue can be understood as a flow of meaning, a conversation in which people think together. A dialogue is a conversation in which the participants are genuinely open to possibilities, are prepared to let go of the need to be right, and in the process are often changed as people.
Dialoguing is one of the foundations of coaching and is employed by coaches to create new knowledge, to explore possibilities and to generate action. It is a focussed conversation between the coach and the client.
Dialogue between coaches and their clients needs to be open and honest in order to build the level of trust necessary to enable coaches to challenge and help clients to generate new understanding, insight and action.
“Dialogue … is the encounter between men, mediated by the world, in order to name the world. – Paulo Freire, 1970
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